We firmly stand behind all the products we offer to our customers. For this very reason we offer a 30-day money back guarantee on all items throughout our website. If you are not 100% satisfied with any part of your order we will gladly refund all of your money back minus shipping costs.
If you need to return an item please email us at: return@mywaterpondsite.com and we will contact you within 24-48 hours and give you exact instructions on how to return your order. Return instructions differ from product to product and therefore we must handle each return on a case by case basis.
If you wish to cancel your order, we must be notified by email before your item has been shipped. For all other cancellation requests, please refer to the return policy above.
